FREE SHIPPING FOR ALL ORDERS ABOVE $90

Orders & Delivery

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and then dispatched. We aim to deliver within 1-2 working days after the order is processed. Please note this can take longer during busy sale periods when it may take up to 48 - 72 hours for shipments to be dispatched.

Before we can dispatch your purchase/s, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Voon & Daughters ships to any street address in Singapore main land. For deliveries to Sentosa or Jurong island, please email us to arrange for a special delivery, which may incur additional costs.

We ship via our trusted couriers like Aramex, TNT, DHL and Singpost. 

Singapore Orders:

ShippingIf product fits within our standard box (Up to 3kg)
DeliveryTime1-2 Working Days
CostSGD$4.70

If product/s is above 3kg or does not fit into our standard box, additional shipping charges may apply.

International orders:

For international deliveries outside Singapore, please email us at hello@voonanddaughters.com for delivery times and costs.

We work closely with our shipping partner to minimise the potential impact of custom delays on our international orders.

 

TAXES & DUTIES

International purchases are DDU (Delivery Duty Unpaid): product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise what this amount may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

 

RETURNS

We offer a 7- day return policy. All returns must be in original packaging. We cannot accept returns on products that are not in their original packaging. We will not accept returns after 7 days from receipt of delivery. Voon & Daughters is not responsible for the return postage costs, this cost is the responsibility of you, the purchaser.

All garments should be returned unworn, unwashed and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Please handle light-colored garments carefully if you are still deciding whether you will be keeping the item.

Any other items sold should be returned unused and unsoiled and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. 

All shoes should be returned unworn, with umarked soles and surfaces and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Please handle light-colored shoes carefully if you are still deciding whether you will be keeping the item.

 All products should be returned unused and unsoiled and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Therefore, we recommend that the purchaser take reasonable care in unwrapping the products/merchandises.

If the returned product fails to meet the above criteria, Voon & Daughters reserves the rights to withhold any refunds or credits. If the same damaged product is to be re-delivered back to the purchaser as Voon & Daughters is unable to accept the condition the product is returned in, the purchaser will be required to pay the extra delivery charge.

Please note that Voon & Daughters will only issue refund for the price of the item/s purchased, minus the shipping charges. If your order is entitled to free shipping, we may deduct the shipping charges incurred by us, from the refund you are entitled to, before returning the remaining amount to you. 

In the unlikely event that your product arrives damaged, please email us a photo of the defect/s within 48 hours and we will get back to you.

There is currently no return policy for international orders.